Kaiser Permanente Northern California’s health plans are being recognized as the highest rated in California – and among the highest in the nation – for providing expert, coordinated care, and exceptional service.
Both Kaiser Permanente’s Medicare and commercial health plans in Northern California each received 4.5 out of 5 stars, according to the National Committee for Quality Assurance (NCQA) 2024 Health Plan Ratings. This is the ninth ratings period that Kaiser Permanente Northern California has been the highest-rated plan in the region and among the highest in the country. Nationally, only eight percent of the health plans are rated 4.5 stars or higher.
NCQA also ranks Kaiser Permanente Northern California health plans as best in the state for overall treatment, prevention, equity, and patient experience.
“Kaiser Permanente Northern California is a national leader when it comes to putting patient care first, and ensuring we are exceeding our members’ needs with a focus on providing high-quality, safe, and equitable care,” said Carrie Owen Plietz, FACHE, president of Kaiser Permanente’s Northern California region. “This NCQA recognition reiterates our commitment to delivering world-class service to those who entrust us with their care.”
For 2024, NCQA analyzed more than 1,000 plans – commercial, Medicare, and Medicaid – for quality and service nationwide. All of Kaiser Permanente’s commercial and Medicare plans received the highest rating, or were tied for the highest rating, in all of the geographic regions it serves.
“This exceptional rating from NCQA is yet another testament to the expert and coordinated care provided by our clinical teams in Northern California,” said Maria Ansari, MD, FACC, CEO and executive director of The Permanente Medical Group. “Our highly skilled physicians and dedicated care teams continue to deliver innovative and equitable care that translates to healthier lives for our 4.6 million patients.”
NCQA is a national, private not-for-profit organization that surveys health plans for performance in a wide range of clinical service measures including consumer experience, prevention, equity, and treatment. NCQA primarily used the 2023 Healthcare Effectiveness Data and Information Set, or HEDIS, to establish its ratings. HEDIS is the most widely used performance measurement tool in health care.
The 2024 ratings and methodology are posted on the NCQA’s website at https://www.ncqa.org/.
Founded in 1945, Kaiser Permanente currently serves 12.5 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. For more information, go to about.kp.org
